Privacy policy

Effective Date: 28 February 2026

At HealUpCare, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website in compliance with the UK GDPR and the Data Protection Act 2018.

Information We Collect

We may collect the following personal information:

• Your name, email address, phone number
• Shipping and billing addresses
• Order details (products purchased, payment method)
• Browser type, device type, IP address, cookies, and other technical data
  
  

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your purchase or inquiry
• Provide customer service
• Improve our website and services
• Send marketing communications (only if you opt-in)
• Comply with legal obligations
  
  

Sharing Your Information

We never sell your personal data.
We may share it with trusted third parties only for the following reasons:

• Payment processing (e.g., Shopify Payments, PayPal)
• Order fulfillment and shipping (e.g., Royal Mail, DPD, Evri)
• Analytics and website performance tools (e.g., Google Analytics)
  
  

Cookies & Tracking Technologies

We use cookies to:

• Remember your preferences and cart contents
• Track site performance and user behavior
• Personalize your experience
  
  

You can manage your cookie preferences in your browser settings.

Your Data Rights (UK GDPR)

Under the UK GDPR, you have the following rights:

• Access your data
• Correct your personal data
• Request data deletion (Right to be forgotten)
• Withdraw consent to marketing
• File a complaint with a data protection authority (The Information Commissioner’s Office - ICO)
  
  

To exercise these rights, contact us at support@healupcare.com.

Data Storage and Security

We store your data on secure servers and use SSL encryption for all transactions.

Children’s Privacy

Our services are not intended for individuals under the age of 13.

Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page.

Contact Information

Store Name: HealUpCare
Address: 39 Ludgate Hill, London EC4M 7JN, United Kingdom
Email: support@healupcare.com
Phone: +447480538119
Customer Support Hours: Monday to Saturday: 9:00 AM – 4:00 PM (GMT)
Response Time: We aim to reply within 1–2 business days.