Refund policy
Refund & Return Policy
At HealUpCare, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we provide a clear and straightforward return process to make things easy for you.
30-Day Easy Returns
You have up to 30 days from the date you receive your order to request a return.
To be eligible, the product must be:
-
unused,
-
in its original condition,
-
returned with all packaging, labels, and accessories.
Our support team will guide you through every step of the return.
Restocking Fee: None — we do not apply any restocking charges.
Return Policy Details
Return Window: 30 days from the day your order is delivered.
Condition: Returned items must be unused, undamaged, and sent back with all original packaging and labels.
Support: Our customer service team is available to assist you throughout the return process.
Restocking Fee: £0 — we do not charge additional fees for returns.
Return Shipping Costs
For Defective or Incorrect Items
If the product you received is incorrect, damaged during transit, or defective in any way, we will cover all return shipping costs.
For Customer Remorse (Change of Mind)
If you wish to return an item because you no longer want it, ordered the wrong product, or changed your mind, the return shipping cost will be your responsibility.
Please note that shipping fees are non-refundable.
How to Submit a Return
-
Contact Us: Email us at support@healupcare.com with your order number and the reason for your return request.
-
Repack the Product: Securely place the product in its original packaging, including all accessories, labels, and documents.
-
Ship the Parcel: Follow the instructions provided in your return authorization email. You may ship with the suggested carrier or use any reliable, trackable method.
Refund Process
Inspection: After your returned item reaches us, it will be inspected to verify that it meets our return criteria.
Processing Time: Once approved, your refund will be issued to your original payment method. Please allow up to 7 business days, depending on your bank or payment provider.
Exchanges
If you would like to exchange your item for a different size, colour, or product, simply contact us at support@healupcare.com. Our team will be happy to assist you.
Non-Returnable Products
For hygiene and safety reasons, certain items may not be eligible for return. These products will be clearly marked as non-returnable on their respective product pages.
Need Assistance?
If you have questions about returns or refunds, please visit our FAQs page or contact our support team directly.
Contact Information:
Store Name: HealUpCare
Address: 39 Ludgate Hill, London EC4M 7JN, United Kingdom
Email: support@healupcare.com
Phone: +447480538119
Customer Support Hours: Monday to Saturday: 9:00 AM – 4:00 PM (GMT)
Response Time: We aim to reply within 1–2 business days.